Ordering
Can I amend my order after placing it?
If your order has not yet been dispatched, we'll do our best to amend it. Please contact us as soon as possible with your order number or name the order was placed in via email at sales@wundapets.co.uk
Can I cancel my order?
If your order has not yet been dispatched, we can usually cancel it and issue a full refund. If your order has already been dispatched, it will need to be returned in accordance with our Returns Policy.
I've entered the wrong delivery address. What should I do?
Please contact us immediately. If your order has not yet been dispatched, we'll update the delivery address. Unfortunately, once an order has been shipped, we're unable to make changes.
Delivery
How long does delivery take?
Most orders are dispatched within one working day. Delivery times will vary depending on the delivery service selected at checkout.
Which courier will deliver my order?
We use Royal Mail, DPD, Parcelforce and Evri depending on the size, weight and destination of your order.
Will I receive tracking information?
Yes. If your chosen delivery service includes tracking, you'll receive an email with your tracking details once your order has been dispatched, please ensure you leave an email address at checkout.
Can you leave my parcel in a safe place?
If your courier offers delivery instructions, these can usually be added during checkout or managed directly with the courier after your parcel has been dispatched. Please always have your safe place and trusted neighbour up to date wherever possible with the couriers we use.
Can you send my order through my letterbox?
Where possible, we'll use packaging that allows your order to fit through a standard letterbox. However, some items exceed Royal Mail's Large Letter dimensions and must be sent as parcels. In these cases, we'll use suitable packaging, such as a mailing bag or boxes where appropriate.
Returns & Refunds
Can I return an item if I change my mind?
Yes. You may return unused items in their original condition within 30 days of receiving your order. Please refer to our Returns Policy for full details.
How do I return an item?
If you could please return any unused items in a saleable condition to:
Wundapets
Unit 1
Adlington South Business Village
Huyton RD
Adlington
PR7 4JR
Please include your details and order number so that we know who to refund.
I’m very sorry but we only cover return costs if items are damaged or faulty.
My item has arrived damaged or faulty.
We're sorry to hear that. Please contact us with your order number and clear photographs showing the issue. We'll investigate and resolve the matter as quickly as possible.
When will I receive my refund?
Refunds are normally processed within 1–3 working days of receiving and inspecting your returned item.
Products
Are your pet treats natural?
Many of our treats are made using natural ingredients. Please refer to the individual product description for full ingredient and nutritional information.
Are your treats suitable for puppies or kittens?
Suitability varies depending on the product. Please check the product description or contact us if you're unsure.
How do I know if a toy is suitable for my pet?
Every pet is different. Always choose toys that are appropriate for your pet's size, age and chewing strength. We recommend supervising your pet during play and replacing toys when they become worn or damaged.
My pet has destroyed the toy. Is it faulty?
Not necessarily. No pet toy is indestructible. Toys naturally wear over time, particularly when used by strong or determined chewers. Regular inspection and replacement are recommended.
Do wooden bird perches need replacing?
Yes. Wooden perches are natural products and will wear over time, especially when used by larger parrots or enthusiastic chewers. Replacing perches periodically is considered normal maintenance.
Stock
Is the item in stock?
If a product is available to purchase on our website, it is usually in stock. In the unlikely event of a stock discrepancy, we'll contact you as soon as possible.
Can you reserve an item?
Unfortunately, we're unable to reserve stock without an order being placed.
Payments
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and most major debit and credit cards.
Is it safe to shop on your website?
Yes. Our website uses secure SSL encryption to protect your personal and payment information throughout the checkout process.
Loyalty Rewards
Do you have a loyalty scheme?
Yes! Earn points every time you shop with us and redeem them against future purchases. Visit our Loyalty Rewards page to find out more.
Contact
How can I contact you?
You can contact our friendly customer service team by email at sales@wundapets.co.uk or live chat (when available). We're always happy to help.
What are your customer service opening hours?
Our customer service team is available during normal business hours, Monday to Friday. If you contact us outside these times, we'll respond as soon as possible on the next working day.
Our Store
Do you have a physical shop?
Yes! You're very welcome to visit our pet store, where you'll find thousands of products along with friendly advice from our experienced team. Our pet shop is called Adlington Pet Centre Ltd and located at 52 Market Street, Adlington, Lancs, PR7 4HF.
Pet Advice
Can you recommend products for my pet?
Absolutely! If you're unsure which product is best for your pet, simply get in touch with our team. We'll be happy to recommend suitable products based on your pet's species, breed, age and individual needs.
How do I know which food or treats are suitable for my pet?
Each product page contains information about suitable pets, feeding guidelines and ingredients where applicable. If you need further advice, please don't hesitate to contact us.
Do you offer advice on ponds, aquariums and bird care?
Yes. Our team has many years of experience caring for a wide range of pets, including dogs, cats, birds, fish, reptiles and small animals, and we're always happy to offer guidance where we can.