Terms and ConditionsDelivery Service
WUNDAPETS will despatch your goods within 1-5 working days providing they are in stock. If goods are not received within 21 days, contact us direct and we will offer you alternative products to the same value or a full refund.
Goods must be signed for upon delivery and any damages/shortages reported to us within 24hours.
All orders are available to be tracked online WUNDAPETS offers a free delivery service within UK mainland subject to the conditions below:
Our delivery charges start from as little as £1.30.
Orders up to £49.99 weighing over 1.25kg are subject to a £4.95 delivery charge.
Orders over £49.99 are delivered free within mainland uk. Orders to Scottish Highlands & Islands, Channel Islands & Ireland will incur an extra delivery charge.
The following UK postcodes
AB30-56
IV
HS
KA27-28
KW
PA20-49
PA60-78
PH17-26
PH30-50
ZE
will incur an extra delivery charge.
The Isle of Man (IM), Northern Island (BT) and Isles of Scilly (TR21-25) are all subject to additional delivery charges.
Please contact us for additional delivery charges
For other destinations please contact our customer services department at customerservices@wundapets.co.uk or tel. 01257 485359.
Pallet rates available on request.
WUNDAPETS denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers.
In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
Courier companies will attempt to delivery your parcel/s on two occasions (A card should be posted at each unsuccessful delivery attempt).
If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself.
Returns Policy
If you wish to cancel your order within 30 days of receipt of your products please contact us at customerservices@wundapets.co.uk, or tel.01257 485359.
Products are to be returned in perfect condition to Wundapets, Unit 1, Adlington South Business Village, Huyton Road, Adlington, Chorley, Lancashire, PR7 4HD.
The products being returned must be securely packed to avoid damage.
We recommend returning the products by recorded delivery using Parcel Force.
Wundapets does not accept responsibility for goods returned by a customer, but which are not received, unless proof of delivery to us or receipt by carrier is supplied.
On safe return of products Wundapets will refund all sums paid by you, less cost of return postage.
If a product is damaged or faulty then collection of product will be arranged by Wundapets.
Return of goods after 30 days is at our own discretion.
Products that carry a manufacturer's guarantee can be returned, if faulty to us for exchange/refund during the warranty period.
All products still in guarantee will be tested upon return.
Products that are especially made/ordered, perishables i.e. magazines, pond liners, plants, stainless steel products, videos, books etc. cannot be returned for refund unless faulty/damaged.
Goods are not allowed to be tried/tested.
This refund policy does not affect your statutory rights.
Complaint Procedure
If you have any complaints please do not hesitate to contact us, we will be happy to sort out any problems.
Contact us with your complaint at customerservices@wundapets.co.uk or telephone us on 01257 485359 or write to Wundapets, Unit 1, Adlington South Business Village, Huyton Road, Adlington, Chorley, Lancashire, PR7 4HD.
Price
The prices payable for goods that you order are as set out in our website
You will be required to pay extra for delivery and it may not be possible for us to deliver to some locations.
Our delivery charges are set out in our website.
If you live outside the EU, please contact us for delivery rates before ordering
Whilst we try to ensure that all prices displayed on our website are accurate, errors can occur.
In the event that we discover an error, we will inform you as soon as possible to confirm whether you still wish to purchase the item or cancel.
If we are unable to contact you we will treat the order as cancelled |
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Wundapets is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Reptile heat mat from us we would accept their old Reptile heat mat and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
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